Return or exchange an item
If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable for hygiene reasons. Items such as new issue army boots that have been worn outside, except in the instance where there is a fault with the product, cannot be returned. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Please send both the invoice and parcel to:

AAKA Productions Ltd.,
21 Cowper Road
Bromley
Kent

BR2 9RT
OTP Vat No: 766 7652 79


Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please e-mail

orders@aakamilitary.com quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance selling regulations
Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from www.aakamilitary.com, for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. Items such as new issue army boots that have been worn outside, except in the instance where there is a fault with the product, cannot be returned. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail to orders@aakamilitary.com, or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Discount codes & vouchers
If a discount was applied to your original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.

This returns policy does not affect your statutory rights.

*N.B. : when trying on items of clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.